Shipping policy

Shipping Partners

When you make a purchase through the Site, we may share your name, telephone number, and shipping address with our trusted shipping partners, including Canada Post, UPS, FedEx, and Purolator, to ensure your order is delivered safely and efficiently.

In some cases, orders may be shipped directly from one of our manufacturers or suppliers (drop shipping). These fulfillment partners receive only the information necessary to process and deliver your order, including your name, shipping address, and telephone number.

Standard Shipping

We offer competitive shipping rates across Canada through our trusted shipping carriers, including Canada Post, UPS, FedEx, and Purolator.

  • Most orders are processed and shipped within 1–2 business days.
  • Delivery typically takes 1–5 business days, depending on your location and the selected shipping method.
  • During periods of high order volume, severe weather, or other unforeseen circumstances, delivery may take up to 7 business days.
  • Shipping charges are calculated at checkout based on the weight, dimensions, destination, and shipping method selected.

Free Shipping

We offer free standard shipping on orders over CAD $200 (before taxes and after applicable discounts), unless otherwise stated.

International Shipping

We also ship to select international destinations.

International shipping rates and delivery times vary depending on the destination country. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

Accepted payment methods for international orders include Stripe and other payment options available at checkout.

Back Orders

Occasionally, an item may become temporarily out of stock after an order has been placed.

If this happens, we will notify you as soon as possible. You may choose to:

  • Wait until the item becomes available and have it shipped later, or
  • Remove the unavailable item from your order and receive the remaining items immediately (where applicable).

If you choose to backorder the item, our logistics team will ship it as soon as it is back in stock.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you have not received your tracking information within 3–4 business days after placing your order, please contact our customer support team, and we'll be happy to assist you.

Multiple Shipments

To ensure faster delivery, orders containing multiple items may be shipped separately from different warehouse or supplier locations.

You will not be charged any additional shipping fees for multiple shipments related to the same order.